After spending well over $10k and referring several coworkers to buy from them, they have treated me with complete disrespect. A value payment was declined because BofA got hacked into and they sent me a new debit card. I never received an email from Shop NBC asking to update card information, which I would have gladly done and did do IMMEDIATELY after finding out about the problem".
That wasn't good enough for them/. They wanted the new card immediately over the phone?. I explained to them that I use wireless home phones and a cell phone and that would not be acceptable due to security reasons:. The next agent that called cooperated and mailed out a statement to my home, I then mailed them a check for payment". Meantime, the 10-12 harassing calls per day continued.. Now 12 days later, they are still calling me 10-12 time a day, on both my home and cell numbers, by 3 different reauthorization agents?.
My account information with new debit card info is current so I refuse to give it to them over the phone for another value payment that was declined because their outdated computer system supposedly can't retrieve the new, updated card number from their own system|.
They have totally mishandled this whole situation. They started off with multiple phone calls daily when all they had to do is send me an email to update account info. and or mail a billing statement. That is not their company policy to do neither per Michael Davis manager.
My advise to potential and present customers of Shop NBC. DO NOT BUY FROM THEM ANY MORE!!!! I WILL BE TELLING ALL OF MY FRIENDS AND COWORKERS ABOUT THE HARRASSMENT THAT I HAVE EXPERIENCED FROM THEM BECAUSE OF THEIR OUTDATED COMPUTER SYSTEM AND COMPANY POLICIES. 128f4e4
That wasn't good enough for them/. They wanted the new card immediately over the phone?. I explained to them that I use wireless home phones and a cell phone and that would not be acceptable due to security reasons:. The next agent that called cooperated and mailed out a statement to my home, I then mailed them a check for payment". Meantime, the 10-12 harassing calls per day continued.. Now 12 days later, they are still calling me 10-12 time a day, on both my home and cell numbers, by 3 different reauthorization agents?.
My account information with new debit card info is current so I refuse to give it to them over the phone for another value payment that was declined because their outdated computer system supposedly can't retrieve the new, updated card number from their own system|.
They have totally mishandled this whole situation. They started off with multiple phone calls daily when all they had to do is send me an email to update account info. and or mail a billing statement. That is not their company policy to do neither per Michael Davis manager.
My advise to potential and present customers of Shop NBC. DO NOT BUY FROM THEM ANY MORE!!!! I WILL BE TELLING ALL OF MY FRIENDS AND COWORKERS ABOUT THE HARRASSMENT THAT I HAVE EXPERIENCED FROM THEM BECAUSE OF THEIR OUTDATED COMPUTER SYSTEM AND COMPANY POLICIES. 128f4e4
 Comments (3) |
| 1. Written by Noname on June 6, 2011 from los angeles, california, US Why did't you update your card at "my account" Shopnbc website, takes a second but you linger, Why-suspicious. |
| 2. Written by Who's the ***? on May 30, 2011 from melbourne, florida, US Guess you are since you can't even spell it correctly  |
| 3. Written by Why on earth would you ever re on May 28, 2011 from palmerton, pennsylvania, US Just doing 1 google search fills the page with return scams and damage shipping or wrong items. You are an iditot |
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