I ordered an
air conditioner that showed up dented like it had been dropped. I called the same day. First, they told me they would have UPS pick it up from my home". After waiting for days I called UPS who had no knowledge of this/. I called NBC back and was told the
first person processed the return wrong and they would email me a
return label?. I waited the 7 days and nothing:. I again called back and they told me the company it shipped from (their large items are drop shipped from other companies) wanted to know what was wrong before they would take it back'. I had given this info on my 1 st call! After almost 3 weeks of messing with this I called and told them to forget it and I would keep the damaged thing and eat the 300 bucks and never shop again/. They then claimed they felt bad for all of the trouble and would offer me a discount, but after being put on hold again the supervisor would not allow it and said I could only return the item'. Well that is what I had been trying to do and they were the ones that brought up a discount, not me?. Needless to say, I was so fed up I kept the darn thing! Beware! Especially on large items! Never again! Shop at Qvc...they are awesome! 128f328
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