Apr 15, 2008 shop nbc complaint |
I had the singularly worst customer service I've ever had with Shop NBC. I purchased a piece of jewelry with Value Pay. My credit card expired and I was called by a recording to give my personal credit card and number on the back of the card via recording. I refused to so so. I contacted Shop NBC customer service on dozens of occasions after that who said I owed no money and they did not know why someone from their company would call me. I continued to receive calls and finally discovered the Value Pay snafu. The company representing Shop NBC, CPC, or some such fly-by-night orgainzation would never give any information or even identify themselves! It was a shady and scary experience. Believing I was the victim of a credit card scam operation, or identity theft, I closed my account and contacted local authorities...that's how HORRIBLE my experience was with these people. They called at all hours of the day and night, time-after-time in a row, and then would not admit that they had done so. I called dozens of times got routed through to India, to Pakistan, the Phillipines, and several other places where the call service centers are located. Everyone seemed to use the name "Alice, " no matter how many times I called or who I spoke to. I was asked for my social security number, not just the last 4 digits, but my full social security number. I refused to provide it, believing that this was a scam of some type. On that occassion in that same phone call, "Alice" said they never take the full social security number of their customers...I told her she had asked for it not 15 minutes prior! Of course I was then disconnected. I closed my account with them and will never do business with them again. I think the CPC agency that represents Shop NBC is WORSE THAN HORRIBLE.
I'm still awaiting a credit from three months ago, as when all of this happened I had just made several purchases from them NOT ON VALUE PAY but immediately returned everything I had just bought from them. Although I had all my proper documentation and delivery confirmation that they received my products back, I still have not gotten the credit I am due. And that's just their "regular" customer service, without their HORRIBLE CPC people! The products were received back within 7 days and signed for at their warehouse. I was promised a refund in the standard 30 days, then when that didn't happen, I was promised three days, when that didn't happen, I was told to wait 5 to 7 days more...I've now contacted my credit card compaany and contested the charge, again, with all proper return documentation.
Apparently, this IS the best they can do, as sorry as that is.
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